Fixed operations consulting for franchised dealers, since 2002
Your service and parts departments are leaving money on the table. We find it, then coach your team to keep it.
Onsite and remote coaching for service, parts and body shop. Warranty compliance audits. And Margin Plus, our program that gets dealers retail reimbursement on warranty parts and labor.
Consulting/Coaching/Training products and programs:
1) Fixed Operations Consulting/Coaching “Onsite”– Comprehensive Financial and Operational Analysis with an intense focus on identifying and leveraging areas of greatest revenue opportunity and implementation of proven best practices. Time is spent one-on-one with management and front lines employees for service advisor training, etc.
2) Consulting/Coaching “Remote/Virtual” – Highly effective Zoom-type virtual consulting, coaching, and distance learning with managers and advisors. This is a great follow-up to our Onsite program or even works as a stand-alone solution.
3) Warranty Compliance Audit–Improve your quality of life and sleep better, knowing your dealership will survive an audit.
Warranty Reimbursement products and programs:
1) “Test Drive” program –This is a deep dive into your financials to determine the potential revenue opportunity that can result from a warranty labor and or parts submission to the OEM. Results are typically within 3 business days of receipt of data and are then reviewed with dealer management to determine the best course of action.
3) “Margin Plus” – this program includes A-Z submission to the OEM for warranty labor and/or parts margin increase for one flat fee. Approval history is 99% of what we submit for and typically happens within 30-45 days of filing. Average 8X ROI.
Where do you want to start?
- Fixed Ops Onsite Consulting A full financial and operational analysis, then one-on-one coaching with managers and advisors in your store.
- Fixed Ops Remote Consulting Virtual coaching and distance learning for managers and advisors. A follow-up to onsite work, or a program on its own.
- Body Shop Turn the body shop into a profit center: process, paint contract negotiation, and training.
- Warranty Reimbursement Margin Plus: retail reimbursement on warranty parts and labor, submitted to your OEM for a flat fee.
From the blog
Notes from Rob Gehring and the Fixed Performance team on running a service department that customers come back to.
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Contact us today
Tell us about your store and what you want to improve. A consultant, not a call center, reads every message.
(419) 433-8219
1 (888) 205-8718
margin.plus@fixedperformance.com
1225 Mudbrook Rd Suite A, Huron, OH 44839