Posts by
Cy Smith
Be Your Best
Recently I was visiting a dealer and noticed he had lost weight. As I complimented him, he explained he had lost 50 pounds! Eating good quality foods, exercising, have brought to him an excellent result. This result holds a truth in everything we desire to achieve for ourselves or our company. There is no magic…
Don’t Waist It
Ray Branch 11/20/47 – 8/7/22 Many have said life is short and recently that hit home for me. My good friend Ray Branch passed away after an extended illness. He was a quality individual full of life, who always made me laugh whenever we interacted. He could also challenge my thoughts and we would…
An Old Foundation
Recently I started a rebuilding project at my home. An old 100-year-old garage and upstairs living area was torn down. Starting the rebuild was the foundation. The builders dug about 6 feet down and filled it with concrete. Next came concrete block and sealant to keep the water out. Next step is the actual structure.…
Get Fired Up!
This morning we had a notification our dealership client in Washington state received an approval for $40 more an hour on their warranty labor rate! Another client in Kansas was told by a competitor they had no opportunity for a warranty submission. Our team and software found this dealership $70,000 on additional labor gross profit…
Small Changes Get Big Results
In flight training pilots are taught if you want a smooth landing make small corrections on the approach. If large corrections are made you will likely overshoot the adjustment and ruin your day. Service departments will always benefit from small adjustments, however huge changes create a bumpy ride. If you want to make adjustments in…
Find Your Frogs
Brian Tracy wrote a book titled “Eat That Frog”. In this book he explains if your job is to eat a frog do it first thing in the morning. If it’s to eat two frogs eat the largest one first. If you eat a frog first thing every day no question the rest of your…
Take Action
Take Action The average age of vehicles in the United States has reached 12.2 years of age. This is the fifth year in a row the average age has increased. With new vehicle inventory remaining hard to get, this trend will continue for the foreseeable future. The reduction in new car sales is causing…
It’s Not a Fun Topic
Are you a Dealer that is NOT taking advantage of the new laws? “It’s Not a Fun Topic” I know it’s not a fun topic, but we need to talk about your warranty. The laws passed in all 50 states allow dealers to request retail pricing on warranty Parts and Labor. This is typically worth an additional…