Posts by
Mike Sebo
Being The Best
Our drive and passion as a company are clear and simple. We constantly ask what we can do to be better for our clients. No matter if it’s onsite coaching for your fixed operations team, Margin Plus warranty submissions to get retail pricing on warranty repairs, or any other fixed operations issues, we are always…
Are you receiving retail pricing on your warranty work?
Have you taken advantage of the law that allows you to receive retail pricing on your warranty work? If you have, did you review the opportunity to increase this year (once a year you can apply for an increase).
Patience
A word that seems to be coming up often these days is patience. Many companies incorporate it into their script while you’re on hold or inconvenienced by the company using it. They are so bold you will be thanked for it even when you are not feeling it. Whether or not you are practicing it,…